To The Defense of Sales Clerks

A letter to the editor printed in the Los Angeles Times in 1996. I took offense to how retail clerks were depicted in an article.

Sales Clerks and Customers

December 08, 1996

* Re "Busy Stores Fail Hire Education," Dec. 2.

As a person who has worked in retail more than 15 years, I was a bit disturbed after reading Sandy Banks' article about retail employees.

She seemed to paint a picture that most, if not all, retail employees do not give a hoot about the customer. The article described an incident between two employees that should never have happened. If a manager or supervisor had been a witness, both probably would have been terminated.

Without question, most retail employees are aware that customers are vital--no customers, no jobs--which is why clerks tolerate some of the rudest and most disrespectful behavior imaginable. Believe me, any retail employee could write volumes about how customers mistreat the clerks.


Santa Clarita